PROCESSING AN ORDER

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Generally, all orders placed before 10:00 AM EST will ship the same day. Orders placed after 1:00 AM EST will ship the next business day. Orders received on weekends and holidays will be processed on the next business day. You will receive an email with the tracking information once your order has been shipped. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

HOW TO CHANGE YOUR ORDER

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify any portion of your order.

 

RETURNS & EXCHANGE

RETURN POLICY (Effective February 1, 2025)

At Coretection, we stand by the quality of our products and aim to provide the best experience for our customers. Please review our updated return and exchange policy below.

Returns & Exchanges

• To initiate a return, customers must provide:
• A clear picture of the returning product.
• The invoice number.
• All original manufacturer tags attached and the product in its original plastic bag.
• Worn or washed products cannot be returned or refunded. If tags are missing or removed, the return will not be accepted.
• Exchanges for a different size will incur a $10 restocking fee and a $10 return shipping charge.
• Refunds will only be processed after the returned product has been inspected and approved following our refund policy.

Defective Products

• If a product has a manufacturer defect, customers must send a picture of the defect along with their invoice number.
• In these cases, a new pair will be sent at no cost—no need to return the defective product.
• Refunds will not be issued for defective products, only replacements.

For any questions or to start a return, please contact our customer service team.

To return or exchange your order, you will need to obtain a Return Authorization Number from us.  To begin the process, please email customerservice@coretection.com to obtain a Return Authorization Number.

After completing the return form on the next page, we will email you within (2) business days with the following:

• Return Authorization Number
• Shipping Label
• Return/Exchange Directions
   
• Include the RA# on the outside of the package and make a note of the RA# for future reference. Also note the tracking number as provided on the return Shipping label (we do not save a copy of that tracking number).
   
• Please include all original packing materials (box, hangtag, etc) and use the original shipping box.
   
• To schedule a pick up, please call the shipping company we provide, or drop off your package at any location.  The Shipping label we provide must be attached to your box.
   
• Please allow 5 business days from the time we receive your return to process your refund or exchange. We will issue your refund back to the credit card you used at the time of purchase.
   
    

Please ship all returns/exchanges to: 
Make sure you have an RA # before you ship your product.

CORETECTION Products LLC
ATTENTION: RETURNS
3350 Ulmerton Rd. 
STE 21
Clearwater, FL 33762 USA

If you do not have an RA #, please email customerservice@coretection.com to obtain one.

Exceptions

Please note we can only process returns and exchanges for products purchased directly from Coreshorts.com for delivery locations within the contiguous United States and Canada.

If you purchased your product through one of our authorized retailers or healthcare providers, please contact them directly.

Call Coretection Products  1-888-820-2673 (CORE).